Summary One Product Website Template
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! One Product Website Template
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox part, available from the program’s sidebar — there territory all of the incoming requests from the customers. Then, we have a section Chats, where you can see your current discussions. It looks like this:
When conversing with your Clients you can quickly check their data this handy little feature is put on the correct and it’s useful when targeting your clients’ needs. What’s more, below we have website visitors department, telling us about each of the people on our website.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it is not very scalable. You have only two plans: one is very basic and the other one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. One Product Website Template
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on cellular, they will definitely find it rather convenient.
If that’s not enough, They’re throwing an API for developers, that’s the whole documentation programmers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that monitor the level of your customer service.
In terms of the Plan, The entire site looks really nice and I may even say that UX doesn’t lack in that department. There is one thing which confused me when I had been on the main site I clicked on the chat window three times, before I understood that I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re looking for a basic live chat solution, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and providing other programs using a larger selection of features To meet their future clients. One Product Website Template