Why choose Crisp? One Time Fee Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the right decision for your business and startup as well. You may know how to compare live talks and that metrics might be important for you too. One Time Fee Live Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live chats we tried had this attribute, some at higher price tagsothers together with a badly executed search feature, and so the background wasn’t available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can not limit on the connections we create because we actually wish to make contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do at Storyblokwe don’t wish to restrict the user to the use of the machine (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we analyzed and largely available in the first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live chats offer. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we like to send specific mails to specific target groups and : we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is rather Intriguing, it’s something that you can control. You could choose 1 account for the whole team (which is cheap with the majority of solutions), or you might go for a single chair for every team member. Since we like to get this personal approach to our customers the notion of using one account for the whole group was dropped instantly. We have begun to compare the first paid plan contrary to most of the high tier plans to observe how the cost scales again. The highest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free plan allowed 2 agents, which was great for testing. One Time Fee Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our resources already – so we focused on how they work and function with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the customers. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade programs and feature together with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those feature we did not need but might have to pay for. We’re pleased to say that we think we got the very best match for us, perhaps it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of customers who are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you’ve got a query or want to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! One Time Fee Live Chat Software