Overview One Time Tool For Talking Online
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! One Time Tool For Talking Online
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox section, accessible in the program’s sidebar — there territory each of the incoming requests from the clients. Then, we’ve got a section Chats, where you can see your current discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this handy little attribute is placed on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we have site visitors department, informing us about all the folks on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is quite basic and another one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. One Time Tool For Talking Online
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is convenient for accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your store on mobile, they will definitely find it very convenient.
If that’s not enough, They are throwing an API for programmers, that’s the whole documentation programmers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which track the quality of your customer service.
In terms of the Plan, The entire site looks really nice and that I may even say that UX doesn’t lack in that section. There is one thing which confused me though: when I was on the main websiteI clicked on the conversation window three times, before I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are looking for a standard live chat solution, it truly will come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I think They’ll be scaling and providing different programs using a larger selection of features To meet their future clients. One Time Tool For Talking Online