Introduction Online 10 Key
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Online 10 Key
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is I could see how many measures are still left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox part, accessible from the app’s sidebar — there territory all the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to view your current conversations. It looks like this:
When chatting with your Clients you can quickly check their information this handy little attribute is put on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we’ve site visitors section, telling us about each of the people on our website.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they want to chat, fast reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and another one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Online 10 Key
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on cellular, they will surely find it very convenient.
In case that is not sufficient, They are throwing an API for programmers, that’s the entire documentation programmers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which monitor the level of your customer service.
In terms of the Plan, The entire site looks very nice and I may even say that UX does not lack in that section. There’s one thing that confused me though: when I had been on the main site I clicked on the conversation window three times, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a standard live chat solution, it actually does come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They’ll be scaling and providing other plans with a larger selection of attributes To satisfy their future clients. Online 10 Key