Intro Online Ai Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are many customizable facets of this particular tool, and using live chat which can be found on your own site is a process which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Online Ai Chat
The Live chat program is a great deal more involved than your normal client. You will have the ability to see each of the visitors which are on your website at any particular time, in addition to their own IP address, their referral origin, their regional time, operating system and much more. While some of the information is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You are brought to a website that seems somewhat old fashioned. It looks like it’s full of advertisements, except it is just a site version of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps that you should take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also add your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions between agents. The other representative can follow-up the case and reply within seconds. It’s helpful when an agent doesn’t have the knowledge to address the instance. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Online Ai Chat
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the belief that everything there does not have any character too. The video tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer service on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is your ideal alternative or each of the plans. They provide 3 plans — small business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight in what clients are searching for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you might discover there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (out of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and support that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this program a download, try it out for 30 days, and choose in the end of the free period if you’d like to continue from there. Online Ai Chat