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Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Online Auction Sites Like Ebay
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is I could see how many steps are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox section, available from the app’s sidebar — there land all of the incoming requests from the clients. Then, we’ve got a section Chats, where you can see your current conversations. It looks like this:
When chatting with your Customers you can immediately check their data this handy little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What is more, below we’ve website visitors department, informing us about each of the people on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user authors to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they want to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and the other one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Online Auction Sites Like Ebay
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time searching through your shop on mobile, they will definitely find it very convenient.
If that’s not enough, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the industry just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that track the level of your customer service.
In terms of the Plan, The whole website looks very nice and that I can even say that UX doesn’t lack in that section. There is one thing which confused me when I had been on the primary site I clicked on the conversation window three days, until I understood I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re searching for a basic live chat solution, it truly does come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They will be scaling and providing different programs with a wider selection of features To meet their future clients. Online Auction Sites Like Ebay