Summary Online Chat Api
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! Online Chat Api
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up process is I could see just how many measures are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox part, available from the program’s sidebar — there land each the incoming requests from your customers. Then, we have a section Chats, where you can see your current discussions. It looks like this:
When chatting with your Clients you can immediately check their information — this handy little feature is placed on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about each of the people on our site.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they want to chat, fast reply or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You’ve only two plans: one is quite basic and another one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. Online Chat Api
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the apps to answer. All messages from social networks appear right in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that’s not sufficient, They are throwing an API for programmers, which is the whole documentation programmers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which monitor the level of your customer service.
Concerning the design, The entire website looks really nice and I can also say that UX doesn’t lack in that department. There’s one thing which confused me though: when I was on the main websiteI clicked on the chat window three days, before I realized I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are searching for a basic live chat solution, it truly does come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They will be scaling and providing different plans with a wider range of attributes To satisfy their future clients. Online Chat Api