Background Online Chat Application
There’s no reason live chat shouldn’t be easy. Online Chat Application
It is about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small companies deliver instant answers and convert more leads.
You’re not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it rather easy to communicate with customers who want answers fast.
So let us have a deeper look to the live chat platform to understand who it’s best for and which of those attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s normally favorable evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is easy to set up and navigate due to its user friendly interface. They also like how the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated that they have been able to convince customers to commit to a buy within moments of communication via the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it difficult to keep agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can track your visitors. For example, if you are sitting on the Chat backend you’ve got the capability to see which users are browsing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your site, you know precisely what to begin speaking about, and you have the instruments for making canned answers for certain parts of your site. Online Chat Application
The obvious beginning to this particular review is that the true chat interface. Does it feel usable for both novices and advanced users?
It all starts by revealing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees each the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the chats come in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like before, during and after the dialog. Feel free to change about colors, set causes for as soon as the chat box pops open and configure the types that you want people to fill out before talking to you.
You have the opportunity to decide on the default stylings (which is nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would like to manage live chats while on the go. By way of example, if you need to leave the workplace but still wish to provide the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile apps. You have settings for actually carrying out the chats, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your site in real time. Your customer support is continually managed, as it works just like texting from your cell phone.
The coverage is one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will find for live chat. By way of instance, a blog is provided for reading about updates and tips, while the Guides page is filled with information on the best way best to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email support in-app and about the web site for many programs. Online Chat Application
Pure Chat does not have a free trial. But you don’t need one at all, since the provider offers a solid free plan that you can continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of characteristics that you don’t get together with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 site, unlimited chats per month, per one day discussion history and native cellular apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats per month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the former plan and service for ten consumers, five websites, an unlimited chat history and the capacity to remove the Chat branding.
We like the Free plan for people simply testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may assist you in keeping down expenses. In this report, we share with you some responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who are not pleased with their services. Read these directions to find out the cancelation terms along with other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ queries from anywhere.
When deciding upon a live chat software, it is important that the software integrates with other software your business is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with just a couple of products and a single rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for companies with large support groups. Online Chat Application