Overview Online Chat Assistant
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable facets of the particular tool, and having live chat which can be found on your own website is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Online Chat Assistant
The Live chat app is a great deal more involved than your normal client. You’ll have the ability to observe each of those visitors which are on your site at any given time, in addition to their IP address, their referral origin, their regional time, operating system and a whole lot more. Though some of this info will be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a website which seems somewhat old fashioned. It seems like it is packed with ads, except it is only a website edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between agents. The other representative can follow the situation and answer within minutes. It’s useful when an agent doesn’t have the knowledge to solve the case. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Online Chat Assistant
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of personality here might not have any effect on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is your ideal option or each the plans. They provide 3 plans — small business using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight into what clients are looking for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you might discover there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (outside of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of charging and service that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and choose in the end of the free period if you would like to continue from that point. Online Chat Assistant