Background Online Chat Assistant
There’s no motive live chat shouldn’t be simple. Online Chat Assistant
It is all about connecting with your clients and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small companies deliver instant answers and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let’s take a deeper look to the live chat system to know who it’s ideal for and all of those attributes are most impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, complete chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally positive ratings. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is easy to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a purchase within minutes of communication through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you may monitor your visitors. For instance, if you’re sitting on the Chat backend you have the capability to view which users are surfing your site in real time. So if someone is looking at a pair of sneakers you sell on your website, you know exactly what to begin speaking about, and you even have the instruments for creating canned responses for specific components of your site. Online Chat Assistant
The obvious beginning to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they have been to your website before, the agent about the backend sees each of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the talks arrive in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you can schedule when you’re available for chatting so that clients know when you are online.
Implementing a chat box on your site only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like prior to, during and following the conversation. Feel free to modify about colours, set causes for as soon as the chat box pops open and configure the forms that you need individuals to fill out before speaking to you.
You’ve got the chance to decide on the default stylings (which is nice,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would like to handle live chats while on the move. For example, if you need to leave the office but still wish to give the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all the features that you would find on the normal dashboard are all carried over to the mobile programs. You have settings for actually carrying out the talks, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your website in real-time. Your customer service is continually managed, as it works like texting from the phone.
The coverage is one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. You can monitor your client satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other solutions you will find for live chat. By way of instance, a blog is provided for studying about updates and suggestions, while the Guides page is filled with advice about how to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you an idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email service in-app and about the web site for all programs. Online Chat Assistant
Pure Chat doesn’t have a free trial. But you do not want one at all, since the provider offers a strong free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a wide set of characteristics that you don’t get together with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for a single user, one site, boundless chats per month, per one day chat history and native mobile apps.
Starter — For $20 a month you receive support for two consumers, two sites, unlimited chats per month, per 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and support for five users, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the former plan and support for ten users, five sites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for people simply testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can assist you in keeping expenses down. In this article, we share with you a few responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not satisfied with their services. Read the following directions to find out the cancelation terms along with other details.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the program integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and tiny operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for companies with large support teams. Online Chat Assistant