Intro Online Chat Bg
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are many customizable facets of the particular tool, and using live chat which can be found on your website is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Online Chat Bg
The Live chat program is a great deal more involved than your average customer. You will have the ability to see every one of those visitors that are on your website at any particular time, in addition to their own IP address, their referral origin, their regional time, operating system and a whole lot more. While some of this information will be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
After you install an account, You’re attracted to a website that seems a little old fashioned. It seems like it’s full of advertisements, except it’s only a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps that you should take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Site’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between representatives. Another agent can follow the case and answer within seconds. It’s helpful when an agent doesn’t possess the knowledge to solve the case. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Online Chat Bg
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole site. The image on the main page is a Stock picture which gives you the impression that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character might not have any effect on customer support on your site, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal alternative or each the plans. They provide 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight in what customers are searching for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the program, you might find there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you if you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to give this program a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from that point. Online Chat Bg