Overview Online Chat Box Html Code
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are many customizable facets of this particular tool, and having live chat available on your website is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Online Chat Box Html Code
The Live chat app is much more involved than your normal customer. You’ll be able to see every one of the visitors that are on your website at any particular time, as well as their own IP address, their own referral source, their regional time, operating system and a whole lot more. Though some of the info is going to be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a website that seems a little old fashioned. It looks like it’s packed with ads, except it is just a site version of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If you want to match your own Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats between representatives. Another representative can follow-up the case and reply within seconds. It’s useful when an agent does not possess the knowledge to solve the instance. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Online Chat Box Html Code
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality too. The movie tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your site, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal option or each the plans. They offer 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight in what clients are searching for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the program, you may discover there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this program a download, check it out for 30 days, and choose in the end of the free period if you would like to keep from there. Online Chat Box Html Code