Why choose Crisp? Online Chat Box Html
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect choice for your company and startup as well. You may know how to compare live chats and which metrics could be significant for you also. Online Chat Box Html
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity and the pricing seems to outperform the benefit. Our decision was apparent at the moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live chats we tried had that feature, some at higher price tags, others together with a badly executed search feature, and so the history wasn’t available. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake once. We can not restrict on the contacts we create because we really want to make contact with all of them. Endless contacts was what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do at Storyblokwe do not want to restrict the consumer to the use of the system (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics people live talks offer. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send specific emails to specific target groups and again: we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the whole group (which can be cheap with the majority of options ), or you could go for a single seat for every team member. Since we like to have that personal approach to our customers the idea of using one account for the entire group was dropped instantly. We’ve started to compare the first paid plan contrary to most of the high tier programs to observe how the cost scales again. The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Online Chat Box Html
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our resources – so we concentrated on how they work and function with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one channel to answer to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your clients. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we compared the lower tier plans and feature with the maximum tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”end” and those attribute we didn’t need but would need to pay for. We are glad to say we believe we have the best fit for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you want to find your best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of customers who are searching for a live chat . We have updated to the Crisp endless plan some time ago, and are glad that we made that choice. If you have a question or wish to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Online Chat Box Html