Why Select Crisp? Online Chat Companies
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the right choice for your business and startup as well. You will understand how to compare live chats and which metrics might be significant for you also. Online Chat Companies
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which shifted their focus from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity and the pricing seems to outperform the advantage. Our decision was clear at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live chats we tried had that attribute, a few at higher price tagsothers together with a poorly implemented search feature, therefore the history was not available. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake once. We can’t restrict on the contacts we create because we actually want to make contact with them all. Unlimited contacts was what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do at Storyblokwe do not want to limit the user to the use of the system (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most options we tested and mainly available in the very first paid program.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content according to some metrics people live talks offer. To be honest, we’re not sending many mails, because we hate spam on the side. So we like to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of options ), or you might go for a single chair for every team member. Since we want to have that personal approach to our clients the idea of using one accounts for the whole group was dropped instantly. We have started to compare the very first paid plan contrary to the majority of the high tier programs to see the way the price scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Online Chat Companies
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources already – so we focused on how they work and perform with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your customers. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we compared the lower tier plans and attribute with the highest tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those attribute we didn’t need but might need to cover. We are pleased to state we believe we got the best fit for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we would and do recommend it to all clients that are searching for a live chat . We have updated to the Crisp endless plan some time ago, and are glad we made that choice. In case you’ve got a query or wish to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Online Chat Companies