Intro Online Chat Customer Service
There is no reason live chat should not be easy. Online Chat Customer Service
It’s all about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small companies provide instant answers and convert more leads.
You’re not likely to find anything mad with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite easy to communicate with clients who need answers fast.
So let’s have a deeper look to the live chat system to understand who it is ideal for and which of the attributes are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s normally positive ratings. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user friendly interface. They also enjoy the way the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a favorable review of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a buy within minutes of communication via the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their products without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He explained that this makes it hard to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the ideal time depends on how well you can track your traffic. For instance, if you are sitting on the Pure Chat backend you have the capability to view which users are surfing your website in real-time. So if somebody is considering a pair of shoes that you sell on your site, you know precisely what to begin speaking about, and you have the instruments for creating canned responses for specific components of your site. Online Chat Customer Service
The obvious beginning to this review is that the actual chat interface. Does this feel useable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees all the customer information and interactions that have happened before. It works exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting so that clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like prior to, during and following the dialog. Don’t hesitate to change around colors, set causes for when the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which can be nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would love to manage live chats while on the move. By way of instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t have to fret about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are all taken over to the cellular apps. You’ve got settings for actually carrying out the talks, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your website in real time. Your customer service is continually managed, since it works just like texting from your phone.
The reporting is one of the strongest parts of Chat, because it not only provides you the performance for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics with time. You can monitor your client satisfaction to make decisions regarding your employees or to determine which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of example, a blog is provided for studying about updates and tips, while the Guides page is filled with advice on the best way best to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also offer email service in-app and about the web site for all programs. Online Chat Customer Service
Pure Chat doesn’t have a free trial. But you do not need one at all, since the company delivers a strong free plan you could continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a broad set of features that you don’t get together with the free package.
Let us take a look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 site, unlimited chats each month, a one day chat history and native cellular programs.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and service for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you get everything from the former plan and support for ten consumers, five websites, an infinite chat history and the capacity to remove the Chat branding.
We like the Free program for people just testing out the system, but the genuine operation comes into play once you choose the Starter Plan. The only criticism I have is that you need to receive all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can help you keep down expenses. In this report, we discuss with you some responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not pleased with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it is essential that the program integrates with other software your company is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a couple of products and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with large aid teams. Online Chat Customer Service