Intro Online Chat Etiquette
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the tool, and using live chat which can be found on your site is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Online Chat Etiquette
The Live chat program itself is much more involved than your average customer. You will be able to see each of those visitors which are on your website at any particular time, in addition to their IP address, their referral origin, their local time, operating system and a whole lot more. While some of this information will be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You’re attracted to a website that seems a little old fashioned. It looks like it is packed with ads, but it’s just a website version of ProvideSupport. If you wont let this disturb you too much, you may read the next steps that you should take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If you want to match your Website’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions between agents. The other representative can follow the case and answer within minutes. It’s useful when an agent does not possess the knowledge to address the instance. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Online Chat Etiquette
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the belief that everything there does not have any personality too. The movie tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might have no impact on customer service on your site, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your best alternative or each of the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the application, you might find there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All features (out of additional operators) could be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you do not take advantage of the offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to give this program a download, try it out for 30 days, and choose in the end of the free period whether you’d like to keep from that point. Online Chat Etiquette