Introduction Online Chat Icon
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable aspects of the tool, and using live chat which can be found on your site is a process that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Online Chat Icon
The Live chat app is much more involved than your average client. You will be able to see every one of those visitors which are on your website at any particular time, as well as their IP address, their own referral source, their local time, working system and a whole lot more. While some of the information will be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You are brought to a website which looks somewhat old fashioned. It looks like it is packed with ads, but it is only a site edition of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps which you should take, like customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions between agents. The other representative can follow-up the case and answer within seconds. It’s useful when an agent does not have the knowledge to address the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Online Chat Icon
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the impression that everything there does not have any personality too. The video tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character here might have no effect on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two months, every six months and annually. Paying annually is the ideal option or all the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information gives you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A little old expression of the program, you may find there what you want to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of further operators) could be accessed with this free time trial interval. Provide Support will not always harass you if you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to provide this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to keep from that point. Online Chat Icon