Summary Online Chat Messenger
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Online Chat Messenger
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox part, accessible from the program’s sidebar — there territory all of the incoming requests from your customers. Then, we’ve got a section Chats, where you can see your current conversations. It looks like this:
When chatting with your Customers you can immediately check their information this handy little attribute is put on the right and it’s useful when targeting your clients’ needs. What’s more, below we have website visitors section, informing us about each of the people on our site.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it’s not very scalable. You’ve just two plans: one is quite basic and another one might not be enough if you are working with enterprises businesses. However, as always, it all depends on your needs. Online Chat Messenger
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their amount and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you switch between the apps to answer. All messages from social networks look directly in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a lot of time searching through your store on cellular, they will definitely find it rather convenient.
In case that’s not sufficient, They are throwing an API for programmers, that’s the entire documentation developers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which track the quality of your customer services.
In terms of the design, The entire site looks very nice and that I may also say that UX does not lack in that section. There is one thing which confused me when I had been on the primary site , I clicked on the conversation window three times, before I realized I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re searching for a standard live chat option, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I believe They will be scaling and providing different programs using a larger range of attributes To satisfy their future customers. Online Chat Messenger