Overview Online Chat Messenger
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this tool, and having live chat which can be found on your own site is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Online Chat Messenger
The Live chat app itself is a great deal more involved than your average customer. You will have the ability to see every one of those visitors that are on your site at any particular time, in addition to their own IP address, their own referral source, their local time, operating system and a whole lot more. While some of this info will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a website that seems a little old fashioned. It seems like it is full of ads, except it is just a site edition of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between agents. Another agent can follow-up the situation and answer within seconds. It’s useful when an agent does not have the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Online Chat Messenger
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock picture which gives you the impression that everything there doesn’t have any personality too. The movie tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is the best alternative or all of the plans. They offer 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information provides you an insight in what clients are looking for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you may discover there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All features (out of further operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Online Chat Messenger