Overview Online Chat Module
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this particular tool, and having live chat which can be found on your own site is a process which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Online Chat Module
The Live chat program itself is a great deal more involved than your normal client. You will be able to see every one of the visitors which are on your site at any given time, as well as their IP address, their referral origin, their regional time, working system and much more. Though some of this info will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You are brought to a website that seems somewhat old fashioned. It looks like it is packed with advertisements, except it’s only a site version of ProvideSupport. If you wont let this bother you too much, you may read the next steps which you ought to take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If you want to match your Site’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving agents. The other representative can follow-up the case and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to address the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Online Chat Module
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole site. The picture on the home page is a Stock picture which provides you the impression that everything there does not have any character too. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your site, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is the ideal option or each of the plans. They offer 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info gives you an insight into what customers are looking for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the program, you may discover there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and service that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to provide this program a download, check it out for 30 days, and decide in the end of the free period whether you would like to continue from that point. Online Chat Module