Introduction Online Chat Now
There’s no motive live chat shouldn’t be easy. Online Chat Now
It’s all about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a much too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small businesses deliver instant answers and convert more leads.
You’re not going to find anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let’s have a deeper look into the live chat platform to understand who it’s ideal for and which of the attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it has generally favorable ratings. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is easy to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a buy within minutes of communication via the program. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He explained that making it hard to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time depends on how well you can track your visitors. For example, if you are sitting on the Chat backend you’ve got the ability to see which users are surfing your website in real time. So if somebody is considering a pair of sneakers that you sell on your website, you understand precisely what to start talking about, and you have the instruments for making canned responses for specific components of your website. Online Chat Now
The obvious start to this review is the true chat interface. Does it feel usable for both novices and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the chats come in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box appears like before, during and after the conversation. Feel free to change about colours, set causes for as soon as the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You’ve got the chance to go with the default option stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d like to handle live chats while on the go. For example, if you need to leave the workplace but still want to give the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are taken over to the cellular apps. You have settings for actually carrying out the chats, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your website in real-time. Your customer support is continually managed, since it functions just like texting from your phone.
The coverage is one of the strongest parts of Pure Chat, because it not only gives you the functionality for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics with time. You can track your client satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will find for live chat. By way of example, a site is provided for reading about updates and suggestions, while the Guides page is filled with advice about the best way best to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email service in-app and on the web site for many plans. Online Chat Now
Pure Chat does not have a free trial. But you do not need one at all, since the company delivers a solid free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of features that you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 site, unlimited chats per month, per one day chat history and native mobile apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the former plan and service for ten users, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which can assist you in keeping down expenses. In this article, we share with you some answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that aren’t satisfied with their services. Read these instructions to learn the cancelation terms along with other details.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ queries from anywhere.
When deciding upon a live chat software, it’s essential that the software integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with only a couple of goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for companies with large support groups. Online Chat Now