Intro Online Chat Options
There is no reason live chat should not be easy. Online Chat Options
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small companies deliver instant answers and convert more leads.
You’re not going to find anything mad with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with clients who want answers quickly.
So let’s have a deeper look into the live chat platform to know who it’s best for and which of those attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s normally favorable evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is simple to set up and navigate because of its user friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a buy within minutes of communication via the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that making it difficult to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you can track your visitors. For example, if you’re sitting on the Pure Chat backend you have the ability to view which users are browsing your website in real time. So if someone is considering a pair of shoes that you sell on your website, you understand exactly what to start speaking about, and you even have the instruments for creating canned responses for specific parts of your site. Online Chat Options
The obvious beginning to this review is the true chat interface. Does this feel useable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees each the customer information and interactions that have occurred before. It functions just like an instant messenger, (where the chats arrive in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box appears like prior to, during and following the conversation. Feel free to modify about colours, set causes for when the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which is nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would like to handle live chats while on the move. By way of example, if you need to leave the workplace but still want to give the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are all carried over to the mobile programs. You have settings for actually executing the chats, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer support is constantly handled, since it works just like texting from the cell phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics with time. You can monitor your client satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will find for live chat. For example, a blog is supplied for reading about updates and tips, while the Guides page is full of advice on how to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email service in-app and about the website for many plans. Online Chat Options
Pure Chat does not have a free trial. But you don’t need one at all, because the provider offers a strong free plan you can continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of features you don’t get together with the free bundle.
Let us Look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 website, unlimited chats each month, a 1 day discussion history and native cellular apps.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 a month you get everything out of the previous plan and support for ten users, five websites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We like the Free plan for people just testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can assist you in keeping down expenses. In this article, we discuss with you a few answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t satisfied with their services. Read these directions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat program, it is important that the program integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and small operations with only a few goods and a single rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with big aid teams. Online Chat Options