Why Select Crisp? Online Chat Platform
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your business and startup as well. You will understand how to compare live talks and that metrics might be significant for you also. Online Chat Platform
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity and the pricing seems to outperform the benefit. Our decision was apparent at the moment: we had to proceed.
We found 14 days background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we tried had this feature, some at higher price tags, others together with a poorly implemented search feature, therefore the background was not available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the connections we create because we really wish to make contact with them all. Endless contacts was what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do at Storyblok, we don’t want to limit the user to the use of this machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live talks offer. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we want to send specific emails to particular target groups and again: we really like the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The broker seats is kinda Intriguing, it is something that you can control. You could choose one account for the whole team (which is cheap with most solutions), or you might go for a single seat for each team member. Since we like to have that personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We’ve begun to compare the very first paid program against most of the high tier programs to see how the price scales again. The greatest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Online Chat Platform
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools – so we focused on how they work and function with Slack. We tested some of them and most are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade plans and attribute together with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”ending” and those feature we didn’t need but might have to cover. We’re pleased to state that we think we got the best fit for us, perhaps it will fit as nicely for you. We saw the list of 8 aspects above is all you need to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had the exact same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all clients that are searching for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you have a question or wish to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Online Chat Platform