Overview Online Chat Platform
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Online Chat Platform
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up process is I could see how many measures are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox part, available from the app’s sidebar — there territory each the incoming requests from your customers. Then, we have a section Chats, where you can view your current conversations. It looks like this:
When conversing with your Customers you can quickly check their information — this convenient little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about all of the folks on our site.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the perfect underside, asking if they want to chat, fast reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You have just two strategies: one is very basic and another one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. Online Chat Platform
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not make you switch between the apps to reply. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on mobile, they will definitely find it very convenient.
In case that is not sufficient, They’re throwing an API for developers, that’s the entire documentation developers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the level of your customer service.
Concerning the design, The entire website looks really nice and that I may even say that UX doesn’t lack in that section. There is one thing that confused me when I had been on the primary websiteI clicked on the chat window three days, before I understood I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are searching for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they provide, and I think They will be scaling and supplying different programs with a wider range of features To satisfy their future customers. Online Chat Platform