Intro Online Chat Platforms
There is no motive live chat shouldn’t be simple. Online Chat Platforms
It is about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a much too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which helps small companies provide instant answers and convert more prospects.
You are not likely to find anything mad with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with clients who want answers quickly.
So let us take a deeper look to the live chat system to know who it is ideal for and which of those features are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, full chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has normally favorable ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is simple to setup and navigate because of its user friendly interface. They also like the way the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated that they have been able to persuade customers to commit to a buy within moments of communication via the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He explained that this makes it difficult to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your traffic. For example, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your website in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you understand precisely what to begin speaking about, and you even have the tools for creating canned answers for certain parts of your website. Online Chat Platforms
The obvious start to this review is the true chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the chats arrive in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like prior to, during and after the conversation. Don’t hesitate to modify around colours, set triggers for as soon as the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would like to handle live chats while on the move. By way of example, if you need to leave the office but still want to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are carried over to the cellular programs. You have settings for actually carrying out the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real time. Your customer service is continually handled, since it functions just like texting from the cell phone.
The coverage is one of the strongest parts of Pure Chat, since it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and imagery for viewing chat metrics with time. You can track your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you’ll discover for live chat. By way of example, a site is supplied for studying about updates and suggestions, while the Guides page is filled with advice on the best way best to sell online, the way to manage rude clients, how to get more live chats and more.
The FAQ page gives you a good notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email support in-app and on the web site for all programs. Online Chat Platforms
Pure Chat doesn’t have a free trial. But you do not want one at all, because the provider offers a solid free plan you can continue to work with for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of features you don’t get with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for one user, 1 website, unlimited chats per month, a 1 day chat history and native cellular programs.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything from the former plan and service for ten users, five websites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free plan for people simply testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may help you keep down expenses. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not pleased with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s important that the program integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with only a few goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with large support groups. Online Chat Platforms