Why Select Crisp? Online Chat Programs
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect choice for your company and startup too. You may understand how to compare live chats and which metrics could be significant for you also. Online Chat Programs
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity and the pricing seems to outperform the benefit. So our decision was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live talks we tried had this attribute, some at higher price tags, others combined with a badly executed search feature, and so the background wasn’t available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we create because we actually want to make contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the identical way we do at Storyblok, we do not want to limit the user to the usage of the system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we analyzed and largely available in the very first paid program.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content based on some metrics those live chats provide. To be honest, we’re not sending many mails, because we also hate spam on our side. So we want to send specific emails to particular target groups and : we really like the execution in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of options ), or you could go for one chair for every team member. Since we want to get this personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have started to compare the very first paid program against most of the high tier plans to see the way the cost scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was excellent for testing. Online Chat Programs
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools – so we concentrated on how they work and function with Slack. We tested some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier programs and attribute with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”ending” and those attribute we didn’t need but would have to cover. We are glad to state we think we have the very best fit for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all customers who are searching for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that decision. In case you have a query or wish to tell us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Online Chat Programs