Why choose Crisp? Online Chat Providers
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics might be significant for you too. Online Chat Providers
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality service rather than quantity and the pricing appears to outperform the advantage. Our decision was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live chats we attempted had this feature, a few at higher price tags, others combined with a badly implemented search feature, therefore the background was not accessible. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the contacts we create because we actually want to make contact with them all. Unlimited contacts was what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the same way we do at Storyblokwe do not wish to limit the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those triggers are a good way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most solutions we tested and mainly available in the very first paid program.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics those live chats offer. To be honest, we are not sending many mails, because we also hate spam on our side. So we want to send certain emails to particular target groups and : we really enjoy the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is rather Intriguing, it is something you can control. You could choose 1 accounts for the entire team (which can be cheap with most options ), or you could go for one chair for every team member. Since we like to have this personal approach to our clients the notion of using one account for the whole team was dropped instantly. We’ve started to compare the very first paid plan against the majority of the high tier programs to observe how the cost scales again. The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. Online Chat Providers
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we focused on how they operate and function with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier plans and attribute with the maximum tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those attribute we didn’t need but would need to pay for. We’re pleased to say we think we have the best fit for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We might have had exactly the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all of clients that are searching for a live chat . We have updated to the Crisp endless plan some time ago, and are glad we made that choice. In case you’ve got a question or want to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Online Chat Providers