Introduction Online Chat Providers
There’s no reason live chat shouldn’t be easy. Online Chat Providers
It is all about connecting with your clients and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that helps small companies deliver instant answers and convert more prospects.
You’re not going to locate anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with clients who need answers fast.
So let us have a deeper look into the live chat platform to understand who it is ideal for and which of those attributes are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s generally positive evaluations. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is easy to setup and navigate due to its user friendly interface. They also like how the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Chat on G2 Crowd stated they were able to convince customers to commit to a buy within minutes of communicating through the program. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it hard to maintain agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you can track your visitors. By way of instance, if you are sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you understand exactly what to start talking about, and you have the instruments for making canned answers for certain parts of your website. Online Chat Providers
The obvious start to this review is the actual chat interface. Does this feel useable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your site before, the representative about the backend sees each of the customer information and interactions that have occurred before. It functions just like an instant messenger, (where the chats come in real-time), but it also lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like before, during and after the dialog. Don’t hesitate to modify around colours, set causes for when the chat box pops open and then configure the types that you want people to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would love to manage live chats while on the move. For example, if you have to leave the workplace but still want to give the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all the features you would find on the normal dashboard are taken over to the cellular apps. You’ve got settings for actually executing the talks, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer service is continually managed, as it functions just like texting from the phone.
The coverage is one of the strongest parts of Pure Chat, because it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of example, a site is provided for reading about updates and tips, while the Guides page is filled with advice about how best to sell online, how to manage rude clients, how to get more live chats and more.
The FAQ page offers you a good notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are potential and they also offer email support in-app and on the web site for all programs. Online Chat Providers
Pure Chat does not have a free trial. However, you do not want one at all, because the company offers a solid free plan that you could continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of features you don’t get together with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you get support for one user, 1 site, unlimited chats per month, a one day discussion history and native cellular programs.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 a month you get everything from the former plan and support for ten consumers, five websites, an infinite chat history and also the ability to remove the Pure Chat branding.
We like the Free program for people simply testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that may help you keep down expenses. In this report, we share with you a few responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it is essential that the software integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with just a few products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with big aid teams. Online Chat Providers