Intro Online Chat
There is no reason live chat should not be simple. Online Chat
It’s all about connecting with your clients and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface using tools that are overkill for such a basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program that helps small companies deliver instant replies and convert more leads.
You are not likely to locate anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with customers who want answers quickly.
So let us take a deeper look to the live chat system to know who it’s ideal for and which of those attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has normally favorable evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is simple to setup and navigate because of its user friendly interface. They also like how the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd said that they have been in a position to convince customers to commit to a purchase within minutes of communication via the program. He also likes how the tool provides them with a means to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that this makes it difficult to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you can monitor your traffic. By way of instance, if you’re sitting on the Chat backend you have the ability to view which users are surfing your site in real time. So if someone is looking at a pair of sneakers you sell on your site, you understand precisely what to begin talking about, and you have the tools for creating canned responses for certain components of your site. Online Chat
The obvious start to this particular review is that the actual chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees each the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like before, during and following the dialog. Feel free to modify about colors, set triggers for when the chat box pops open and configure the forms that you want people to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would like to handle live chats while on the go. For instance, if you need to leave the office but still wish to give the best support out there, you won’t need to fret about it using a mobile app.
Pretty much all the features you would find on the normal dashboard are all carried over to the mobile programs. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when viewing who is on your website in real-time. Your customer support is constantly managed, since it works like texting from your phone.
The coverage is one of the strongest sections of Chat, since it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics over time. You can monitor your customer satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you will find for live chat. For instance, a blog is provided for reading about updates and suggestions, while the Guides page is filled with advice about how best to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email support in-app and about the web site for many programs. Online Chat
Pure Chat doesn’t have a free trial. But you do not want one at all, because the company offers a solid free plan that you could continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of features you don’t get together with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, per one day chat history and native cellular programs.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the previous plan and support for ten users, five sites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to get all the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can assist you in keeping expenses down. In this report, we discuss with you a few responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t pleased with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s important that the software integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for analyzing and small operations with only a few products and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with big support teams. Online Chat