Introduction Online Chat Questions
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and using live chat which can be found on your own site is a process that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Online Chat Questions
The Live chat program is much more involved than your average client. You will have the ability to observe each of the visitors which are on your site at any given time, as well as their IP address, their referral origin, their local time, operating system and much more. While some of this information will be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a site that looks a little old fashioned. It looks like it is packed with advertisements, but it’s only a site version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats involving agents. Another representative can follow-up the situation and reply within minutes. It is useful when an agent doesn’t have the knowledge to address the instance. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Online Chat Questions
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock picture which gives you the belief that everything there does not have any personality too. The movie tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might not have any impact on customer support on your website, it definitely discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is your best alternative or all the plans. They provide 3 plans — little business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information gives you an insight in what customers are searching for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the program, you may find there what you want to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (outside of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of their supply, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. Online Chat Questions