Background Online Chat Reviews
There is no motive live chat shouldn’t be easy. Online Chat Reviews
It is about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small businesses provide instant answers and convert more prospects.
You are not likely to find anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with customers who want answers quickly.
So let’s take a deeper look into the live chat system to understand who it is best for and all of the attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s normally positive ratings. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they were able to convince customers to commit to a purchase within moments of communication via the program. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He clarified that making it hard to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you may track your traffic. By way of instance, if you are sitting on the Pure Chat backend you have the ability to see which users are surfing your site in real time. So if someone is considering a pair of sneakers that you sell on your website, you understand exactly what to begin talking about, and you even have the tools for making canned responses for specific components of your site. Online Chat Reviews
The obvious start to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the talks arrive in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you’re available for chatting so that customers know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like prior to, during and following the conversation. Don’t hesitate to modify around colors, set causes for as soon as the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who’d love to manage live chats while on the move. By way of instance, if you have to leave the office but still want to provide the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are all carried over to the cellular apps. You’ve got settings for actually executing the chats, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your site in real time. Your customer support is continually handled, as it functions just like texting from the phone.
The reporting is one of the strongest sections of Chat, since it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other solutions you will find for live chat. For instance, a site is provided for studying about updates and tips, while the Guides page is full of information about the best way best to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you an idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email service in-app and on the web site for all programs. Online Chat Reviews
Pure Chat does not have a free trial. But you do not want one at all, since the provider offers a strong free plan that you can continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of features that you don’t get with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 site, unlimited chats per month, per 1 day chat history and native cellular programs.
Starter — For $20 per month you get support for two users, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything from the former plan and service for ten consumers, five websites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may assist you in keeping expenses down. In this report, we share with you a few answers from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who aren’t pleased with their services. Read these directions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
When deciding upon a live chat program, it’s important that the software integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for testing and tiny operations with just a few products and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with big support teams. Online Chat Reviews