Why Select Crisp? Online Chat Service
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right choice for your company and startup as well. You may know how to compare live chats and which metrics could be important for you too. Online Chat Service
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was intriguing. All live talks we tried had this feature, a few at higher price tagsothers together with a poorly executed search feature, and so the history wasn’t available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can’t limit on the contacts we create because we actually want to earn contact with all of them. Endless contacts was what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do at Storyblokwe do not want to restrict the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in all solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live talks provide. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we want to send specific emails to specific target groups and again: we really like the execution in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent seats is rather Interesting, it is something you can control. You could choose 1 accounts for the whole group (which is cheap with most solutions), or you might go for a single chair for every team member. Since we want to have that personal approach to our clients the notion of using one accounts for the whole team was dropped instantly. We’ve begun to compare the first paid plan against most of the high tier plans to see how the cost scales . The highest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Also, their free plan allowed 2 agents, which was great for testing. Online Chat Service
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they work and function together with Slack. We tested some of them and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the customers. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower grade programs and feature together with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”ending” and those attribute we didn’t need but might have to cover. We’re pleased to state that we think we got the best match for us, perhaps it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We could have had exactly the exact same experience with other live chats too, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all of clients who are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you have a question or want to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Online Chat Service