Why Select Crisp? Online Chat Service Provider
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right decision for your company and startup as well. You will know how to compare live chats and which metrics could be important for you too. Online Chat Service Provider
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing seems to outperform the advantage. So our decision was apparent at the moment: we needed to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we tried had that attribute, some at higher price tags, others combined with a poorly executed search feature, therefore the history was not accessible. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake once. We can not limit on the contacts we create because we really want to make contact with them all. Endless contacts was what we were looking for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the identical way we do at Storyblok, we don’t wish to limit the user to the usage of the system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in all options we tested and mainly available in the very first paid program.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics those live chats provide. To be honest, we are not sending many mails, because we also hate spam on the side. Therefore we want to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Interesting, it’s something that you can control. You could choose one account for the entire group (which can be cheap with most options ), or you might go for a single chair for each team member. Since we want to get this personal approach to our clients the idea of using one accounts for the whole group was dropped instantly. We’ve started to compare the very first paid program contrary to most of the high tier programs to observe the way the cost scales . The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was excellent for analyzing. Online Chat Service Provider
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they work and function with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your customers. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we contrasted the lower tier programs and feature together with the highest tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those feature we did not need but might have to pay for. We’re glad to say that we think we have the best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 facets above is all you want to locate your best match.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We might have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all clients that are searching for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are thankful we made that decision. In case you’ve got a query or wish to tell us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Online Chat Service Provider