Overview Online Chat Service Provider
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Online Chat Service Provider
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is I could see just how many steps are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox section, available in the app’s sidebar — there territory all of the incoming requests from the clients. Then, we have a section Chats, where you can view your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their information — this convenient little feature is placed on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve site visitors section, informing us about all the folks on our website.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they wish to chat, fast reply or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is very basic and another one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Online Chat Service Provider
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on mobile, they will definitely find it very convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the level of your customer services.
Concerning the design, The entire site looks really nice and that I can also say that UX does not lack in that department. There is 1 thing that confused me when I had been on the primary site , I clicked on the chat window three days, before I understood I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are searching for a basic live chat solution, it actually will come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I think They’ll be scaling and supplying different programs with a larger range of attributes To meet their future clients. Online Chat Service Provider