Intro Online Chat Service Provider
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are lots of customizable facets of this tool, and using live chat available on your own website is a procedure that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Online Chat Service Provider
The Live chat program itself is much more involved than your normal client. You’ll be able to see every one of the visitors that are on your website at any given time, in addition to their own IP address, their own referral source, their local time, operating system and much more. Though some of the information will be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a site that looks somewhat old fashioned. It seems like it is packed with ads, except it is just a website edition of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats between agents. Another agent can follow-up the situation and answer within minutes. It’s useful when an agent doesn’t have the knowledge to address the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Online Chat Service Provider
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole website. The picture on the main page is a Stock image which provides you the impression that everything there does not have any character as well. The video tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer service on your site, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your best alternative or all of the plans. They offer 3 plans — small company with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info provides you an insight in what customers are looking for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you may find there what you need to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no price for 30 days. All features (out of further operators) can be retrieved with this free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and service that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you’d like to keep from that point. Online Chat Service Provider