Intro Online Chat Sites
There’s no motive live chat shouldn’t be easy. Online Chat Sites
It’s about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores offer you a far too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses deliver instant answers and convert more prospects.
You’re not likely to find anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with clients who want answers fast.
So let us take a deeper look into the live chat system to understand who it is ideal for and all of those attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and decided that it’s normally positive ratings. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd stated they were able to persuade customers to commit to a buy within minutes of communication via the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He clarified that this makes it difficult to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your traffic. For instance, if you are sitting on the Pure Chat backend you have the capability to see which users are surfing your website in real time. So if somebody is considering a pair of shoes you sell on your website, you know precisely what to begin speaking about, and you have the instruments for creating canned responses for specific components of your website. Online Chat Sites
The obvious start to this particular review is the actual chat interface. Does this feel useable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees all of the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the talks arrive in real-time), but it also allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are available for chatting so that customers know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box appears like prior to, during and following the conversation. Don’t hesitate to modify about colours, set triggers for when the chat box pops open and configure the types that you want people to fill out before talking to you.
You have the opportunity to go with the default option stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who’d like to manage live chats while on the move. For instance, if you have to leave the office but still want to provide the best support out there, you won’t have to fret about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are all taken over to the cellular programs. You have settings for actually carrying out the chats, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your website in real time. Your customer support is continually managed, as it functions just like texting from the phone.
The coverage is just one of the strongest parts of Chat, since it not only provides you the functionality for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics with time. You can track your customer satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. For instance, a site is supplied for reading about updates and suggestions, while the Guides page is full of information on the best way to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page offers you an notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email service in-app and on the web site for all plans. Online Chat Sites
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the company offers a strong free plan you could continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a broad set of characteristics you don’t get together with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for one user, one website, boundless chats per month, a one day discussion history and native mobile apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the previous plan and support for ten users, five websites, an infinite chat history and also the ability to remove the Chat branding.
We like the Free plan for people just testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can help you keep down expenses. In this report, we share with you a few responses from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not satisfied with their services. Read the following directions to find out the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
When deciding upon a live chat program, it is important that the software integrates with other applications your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with large support groups. Online Chat Sites