Summary Online Chat Software For Pc
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Online Chat Software For Pc
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, available from the app’s sidebar — there land each the incoming requests from your clients. Then, we have a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little attribute is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we have website visitors section, informing us about each of the people on our website.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is very basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Online Chat Software For Pc
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you switch between the programs to reply. All messages from social networks look directly in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a lot of time searching through your shop on mobile, they will definitely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the whole documentation programmers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which monitor the quality of your customer services.
Concerning the design, The whole site looks very nice and I can also say that UX does not lack in that section. There is one thing which confused me though: when I was on the main site I clicked on the chat window three times, until I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re searching for a standard live chat option, it truly will come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They’ll be scaling and providing other programs with a larger range of features To meet their future clients. Online Chat Software For Pc