Introduction Online Chat Software For Website
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of this tool, and having live chat available on your website is a process that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Online Chat Software For Website
The Live chat app itself is a great deal more involved than your normal customer. You’ll have the ability to see each of the visitors that are on your website at any given time, in addition to their IP address, their referral source, their local time, operating system and much more. While some of this info will be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a website which seems somewhat old fashioned. It looks like it’s packed with ads, except it’s just a site version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps that you ought to take, like customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Site’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats involving representatives. The other representative can follow the case and reply within minutes. It is helpful when an agent doesn’t have the knowledge to address the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Online Chat Software For Website
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character might not have any effect on customer support on your site, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and yearly. Paying annually is your best option or all of the plans. They provide 3 plans — little company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info gives you an insight in what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you might discover there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All features (out of additional operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of the offer, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and support that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to provide this app a download, try it out for 30 days, and choose at the end of the free period whether you’d like to continue from that point. Online Chat Software For Website