Introduction Online Chat Software Free
There’s no reason live chat shouldn’t be easy. Online Chat Software Free
It’s all about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small companies deliver instant answers and convert more leads.
You are not likely to locate anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with clients who want answers fast.
So let’s have a deeper look into the live chat platform to know who it’s best for and all of those attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s generally positive ratings. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user friendly interface. They also like how the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd said they have been able to convince customers to commit to a buy within minutes of communicating through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it difficult to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your traffic. By way of instance, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your site in real-time. So if somebody is considering a pair of sneakers that you sell on your website, you know exactly what to start speaking about, and you have the tools for creating canned responses for specific parts of your website. Online Chat Software Free
The obvious start to this particular review is that the actual chat interface. Does this feel usable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your website before, the agent on the backend sees each the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the talks arrive in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like prior to, during and following the conversation. Don’t hesitate to change around colors, set causes for as soon as the chat box pops open and configure the forms that you want people to fill out before speaking to you.
You have the chance to go with the default stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d like to handle live chats while on the go. For example, if you have to leave the office but still wish to provide the best support out there, you won’t need to fret about it with a mobile program.
Pretty much all the features that you would find on the regular dashboard are taken over to the cellular programs. You’ve got settings for actually carrying out the talks, along with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your site in real-time. Your customer support is continually handled, since it functions just like texting from your cell phone.
The reporting is just one of the strongest sections of Chat, because it not only gives you the functionality for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will discover for live chat. For example, a site is provided for reading about updates and suggestions, while the Guides page is full of information on how best to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email service in-app and about the website for many programs. Online Chat Software Free
Pure Chat does not have a free trial. However, you do not need one at all, since the provider delivers a solid free plan that you can continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of features that you don’t get together with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 site, boundless chats each month, per one day chat history and native mobile apps.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, per 30 day chat background, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the previous plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you get everything from the previous plan and support for ten consumers, five sites, an unlimited chat history and the ability to remove the Chat branding.
We like the Free plan for individuals simply testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can assist you in keeping down expenses. In this report, we share with you a few responses from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who are not pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other software your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and small operations with just a few products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with big support teams. Online Chat Software Free