Why Select Crisp? Online Chat Solutions
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the perfect decision for your business and startup as well. You may know how to compare live chats and which metrics could be important for you too. Online Chat Solutions
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing seems to outperform the benefit. Our choice was clear at that moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live talks we tried had that feature, a few at higher price tagsothers combined with a poorly executed search feature, and so the background wasn’t available. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the contacts we create because we actually wish to earn contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do in Storyblokwe do not want to restrict the user to the use of this machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we tested and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics people live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is kinda Interesting, it’s something you can control. You could choose one account for the whole group (which can be cheap with the majority of solutions), or you might go for one chair for every team member. Since we want to get that personal approach to our customers the notion of using one accounts for the whole team was dropped instantly. We’ve started to compare the first paid plan against most of the high tier plans to see how the price scales . The highest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Online Chat Solutions
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our resources already – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single station to reply to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we compared the lower tier plans and feature with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those feature we didn’t need but might need to pay for. We are glad to state we believe we have the very best fit for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you want to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all around the world. We might have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients who are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you have a query or want to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Online Chat Solutions