Intro Online Chat Solutions
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of the tool, and using live chat available on your site is a procedure which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Online Chat Solutions
The Live chat app itself is much more involved than your average customer. You will be able to see each of the visitors which are on your website at any given time, as well as their own IP address, their referral source, their local time, working system and a whole lot more. While some of the information will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a site which seems a little old fashioned. It seems like it is packed with advertisements, except it’s just a site version of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps that you should take, such as customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your own Site’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions between agents. The other agent can follow-up the situation and answer within seconds. It’s helpful when an agent doesn’t have the knowledge to solve the instance. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Online Chat Solutions
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the belief that everything there does not have any character as well. The video tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer service on your website, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, every month every two months, every six months and annually. Paying annually is your ideal alternative or all the plans. They offer 3 plans — small company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information gives you an insight into what clients are searching for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you might discover there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to provide this app a download, check it out for 30 days, and choose in the end of the free period whether you would like to continue from that point. Online Chat Solutions