Intro Online Chat Solutions
There’s no motive live chat should not be simple. Online Chat Solutions
It is all about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface using tools which are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small businesses provide instant answers and convert more leads.
You are not likely to find anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it rather easy to communicate with clients who want answers fast.
So let’s take a deeper look to the live chat system to know who it’s best for and all of the features are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s generally favorable evaluations. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is easy to setup and navigate due to its user friendly interface. They also like how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a purchase within minutes of communicating through the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that making it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can track your visitors. By way of instance, if you are sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real time. So if somebody is looking at a pair of shoes that you sell on your site, you understand precisely what to begin speaking about, and you even have the instruments for making canned responses for specific parts of your site. Online Chat Solutions
The obvious beginning to this particular review is the actual chat interface. Does this feel useable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees all the customer information and interactions that have occurred before. It functions just like an instant messenger, (where the talks arrive in real-time), but it also lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like before, during and after the dialog. Feel free to modify about colors, set causes for when the chat box pops open and then configure the forms that you want individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would love to handle live chats while on the go. For example, if you need to leave the workplace but still wish to provide the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all the features you would find on the normal dashboard are all carried over to the cellular apps. You’ve got settings for actually executing the talks, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer service is continually handled, since it functions like texting from the phone.
The coverage is one of the strongest parts of Chat, since it not only gives you the functionality for exporting reports, but it supplies amazing graphs and vision for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. By way of instance, a site is provided for reading about updates and suggestions, while the Guides page is full of information on how to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email support in-app and about the website for many plans. Online Chat Solutions
Pure Chat does not have a free trial. But you do not need one at all, since the provider delivers a solid free plan that you can continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get together with the free package.
Let’s Look at what programs you can Pick from:
Free — For $0 you receive support for one user, one website, unlimited chats per month, per one day discussion history and native mobile programs.
Starter — For $20 per month you receive support for 2 users, two sites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the former plan and service for ten consumers, five websites, an infinite chat history and the ability to eliminate the Chat branding.
We enjoy the Free program for individuals just testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can assist you in keeping expenses down. In this article, we discuss with you a few answers from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not pleased with their services. Read the following instructions to find out the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s important that the program integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with just a few goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with big support groups. Online Chat Solutions