Introduction Online Chat Support Software
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are lots of customizable aspects of the tool, and using live chat which can be found on your website is a process which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Online Chat Support Software
The Live chat program is much more involved than your average client. You’ll have the ability to observe each of those visitors that are on your website at any particular time, as well as their own IP address, their own referral source, their local time, working system and much more. While some of the information will be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a site that looks somewhat old fashioned. It looks like it’s packed with advertisements, except it’s just a site edition of ProvideSupport. If you wont let that bother you too much, you may read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving representatives. Another agent can follow the situation and answer within seconds. It’s helpful when an agent does not have the knowledge to solve the case. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Online Chat Support Software
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock image which gives you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your website, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your ideal option or all the plans. They offer 3 plans — little company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info gives you an insight in what customers are searching for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you may find there what you want to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no cost for 30 days. All features (outside of additional operators) could be retrieved with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to provide this app a download, check it out for 30 days, and decide in the end of the free period if you would like to keep from that point. Online Chat Support Software