Intro Online Chat Support Software
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are many customizable aspects of the particular tool, and having live chat which can be found on your own site is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Online Chat Support Software
The Live chat program is much more involved than your average customer. You will have the ability to observe each of those visitors that are on your website at any given time, as well as their own IP address, their own referral source, their regional time, operating system and much more. While some of the information is going to be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a site which looks a little old fashioned. It seems like it is full of advertisements, except it is just a site edition of ProvideSupport. If you wont let this bother you too much, you can read the next steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving agents. The other representative can follow the situation and reply within minutes. It’s helpful when an agent does not possess the knowledge to solve the case. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Online Chat Support Software
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the home page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your site, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your best alternative or each of the plans. They provide 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight in what customers are searching for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the program, you may find there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (outside of additional operators) could be retrieved with this absolutely free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the supply, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and support that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this app a download, check it out for 30 days, and choose at the end of the free period whether you would like to keep from there. Online Chat Support Software