Background Online Chat Support Software
There’s no reason live chat shouldn’t be easy. Online Chat Support Software
It’s all about connecting with your clients and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface with tools that are overkill for this type of basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small companies provide instant answers and convert more prospects.
You are not likely to locate anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with customers who need answers fast.
So let’s take a deeper look into the live chat system to understand who it is ideal for and all of the features are most impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has generally favorable evaluations. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is easy to setup and navigate because of its user friendly interface. They also enjoy how the tab switches into a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable review of Chat on G2 Crowd said they have been able to convince customers to commit to a buy within minutes of communicating via the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He explained that this makes it difficult to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your traffic. By way of example, if you are sitting on the Chat backend you have the capability to see which users are browsing your site in real-time. So if somebody is considering a pair of sneakers you sell on your site, you understand precisely what to start talking about, and you have the instruments for making canned answers for specific components of your website. Online Chat Support Software
The obvious beginning to this particular review is the true chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your website before, the representative on the backend sees each the customer information and interactions that have happened before. It works exactly like an instant messenger, (in which the talks arrive in real time ), but it also lets you view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you are online.
Implementing a chat box on your website only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like prior to, during and following the conversation. Don’t hesitate to change about colors, set causes for when the chat box pops open and configure the forms that you want people to fill out before talking to you.
You have the chance to decide on the default option stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would love to handle live chats while on the move. For instance, if you need to leave the workplace but still want to provide the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are all carried over to the cellular programs. You have settings for actually executing the chats, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your website in real time. Your customer support is continually managed, since it works like texting from the phone.
The coverage is one of the strongest sections of Chat, because it not only gives you the performance for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you will discover for live chat. By way of example, a site is supplied for studying about updates and suggestions, while the Guides page is filled with advice on how best to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are potential and they also offer email service in-app and about the web site for many plans. Online Chat Support Software
Pure Chat does not have a free trial. But you do not need one at all, because the provider offers a strong free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of features you don’t get together with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 website, boundless chats each month, a one day chat history and native cellular apps.
Starter — For $20 per month you receive support for 2 consumers, two sites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything from the previous plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything from the former plan and support for ten consumers, five websites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We like the Free plan for individuals just testing out the system, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may assist you in keeping down expenses. In this article, we share with you some answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that aren’t satisfied with their services. Read these directions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it’s important that the program integrates with other software your business is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with large support teams. Online Chat Support Software