Why Select Crisp? Online Chat System
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your company and startup too. You may understand how to compare live chats and which metrics might be important for you too. Online Chat System
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their focus from a live conversation to an”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are looking for quality service rather than quantity and the pricing seems to outperform the advantage. Our choice was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live chats we attempted had that attribute, some at higher price tags, others combined with a poorly executed search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we make because we actually wish to earn contact with them all. Endless contacts was exactly what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the identical way we do in Storyblok, we do not wish to restrict the user to the use of the machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live talks offer. To be honest, we’re not sending many emails, because we hate spam on the side. Therefore we like to send specific mails to particular target groups and again: we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Intriguing, it’s something that you can control. You could choose one accounts for the whole team (which can be cheap with the majority of solutions), or you might go for a single chair for every team member. Since we want to have this personal approach to our customers the notion of using one accounts for the entire group was dropped immediately. We have started to compare the first paid program against the majority of the high tier plans to see the way the price scales . The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was great for testing. Online Chat System
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our resources already – so we focused on how they operate and perform together with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we contrasted the lower tier plans and attribute with the maximum tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those feature we did not need but would need to cover. We’re pleased to say that we believe we got the very best match for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of customers who are searching for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you’ve got a query or want to tell us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Online Chat System