Why choose Crisp? Online Chat Tool For Website
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the right decision for your business and startup as well. You may understand how to compare live chats and which metrics could be significant for you too. Online Chat Tool For Website
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re looking for quality service rather than quantity and the pricing appears to outperform the benefit. So our decision was apparent at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we tried had that feature, some at higher price tags, others together with a poorly implemented search feature, therefore the history was not available. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake once. We can not restrict on the contacts we make because we actually wish to make contact with them all. Unlimited contacts was what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do at Storyblokwe do not wish to restrict the user to the usage of this system (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most solutions we tested and largely available in the first paid plan.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics people live chats offer. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we want to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Interesting, it is something you can control. You could choose 1 account for the whole group (which can be cheap with most options ), or you could go for a single seat for every team member. Since we like to have this personal approach to our customers the idea of using one account for the whole group was dropped immediately. We’ve started to compare the very first paid plan against most of the high tier plans to see how the cost scales . The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was great for testing. Online Chat Tool For Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools already – so we focused on how they operate and perform together with Slack. We analyzed some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier plans and feature with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those attribute we didn’t need but might need to cover. We’re glad to say we think we got the best fit for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all customers who are searching for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you have a question or want to inform us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Online Chat Tool For Website