Introduction Online Chat Tool
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! Online Chat Tool
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are still left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox part, available from the app’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a section Chats, where you can view your current discussions. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little feature is put on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors department, informing us about all of the folks on our website.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and another one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Online Chat Tool
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you switch between the programs to reply. All messages from social networks appear right in the JivoChat desktop or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on mobile, they will definitely find it very convenient.
If that is not sufficient, They are throwing an API for developers, that’s the whole documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which monitor the quality of your customer services.
In terms of the Plan, The entire site looks very nice and I may also say that UX doesn’t lack in that department. There’s 1 thing that confused me when I was on the primary site I clicked on the chat window three times, before I realized I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and supplying other programs using a wider selection of attributes To meet their future customers. Online Chat Tool