Intro Online Chat Tool
There’s no motive live chat shouldn’t be easy. Online Chat Tool
It is all about connecting with your clients and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program which helps small companies deliver instant replies and convert more prospects.
You’re not likely to locate anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite simple to communicate with customers who want answers quickly.
So let us have a deeper look to the live chat system to understand who it is best for and all of those features are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally favorable ratings. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the program is easy to set up and navigate because of its user friendly interface. They also like how the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a purchase within minutes of communicating through the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out with notifications. He clarified that making it hard to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you can monitor your visitors. For instance, if you are sitting on the Pure Chat backend you have the capability to see which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you understand precisely what to begin talking about, and you even have the tools for creating canned responses for certain parts of your site. Online Chat Tool
The obvious start to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees each of the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the talks arrive in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re available for chatting so that clients know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like before, during and after the dialog. Feel free to modify about colours, set causes for as soon as the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You have the chance to go with the default option stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d like to handle live chats while on the move. For example, if you have to leave the workplace but still want to give the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all the features that you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually executing the chats, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your website in real-time. Your customer service is constantly handled, as it works like texting from the cell phone.
The reporting is one of the strongest sections of Chat, since it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics with time. You can track your customer satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of example, a site is provided for studying about updates and tips, while the Guides page is filled with advice about how best to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and about the website for many plans. Online Chat Tool
Pure Chat doesn’t have a free trial. But you do not need one at all, because the company offers a strong free plan you could continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of features you don’t get with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for a single user, one site, boundless chats per month, a one day chat history and native cellular apps.
Starter — For $20 a month you receive support for 2 consumers, two websites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and support for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the previous plan and service for ten consumers, five websites, an infinite chat history and the ability to remove the Chat branding.
We like the Free program for individuals just testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can assist you in keeping expenses down. In this report, we share with you a few responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not pleased with their services. Read these directions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
When choosing a live chat software, it’s essential that the software integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and small operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with big support groups. Online Chat Tool