Introduction Online Chatting Software Free Download
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Online Chatting Software Free Download
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see how many steps are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, available in the app’s sidebar — there territory each the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to see your current conversations. It looks like this:
When conversing with your Customers you can immediately check their data — this convenient little attribute is placed on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we’ve website visitors department, telling us about each the people on our website.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and another one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Online Chatting Software Free Download
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the apps to reply. All messages from social networks look right in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on cellular, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that track the level of your customer service.
Concerning the Plan, The whole site looks very nice and I can also say that UX does not lack in that section. There’s 1 thing that confused me when I was on the main website, I clicked on the chat window three days, until I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re looking for a basic live chat solution, it actually does come for a fair price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they provide, and I think They will be scaling and providing other programs using a larger range of features To satisfy their future customers. Online Chatting Software Free Download